EXCHANGES & RETURNS

Bees & Bones is a small Made To Order clothing line, meaning each piece is cut, and then sewn only once the order is placed.  If you are unsure of how an item will fit your body send us an email with your measurements or add your measurements to your order notes. We can suggest what size is best for your body or alter to your shape.

Items available on the Ready To Ship page are already sewn and no alterations can be made to them. They are sold as is so please refer to pictures and measurements on their listing. Sizing may vary slightly from the Made To Order.

Exchanges

If for any reason an item doesn't work for you, we offer exchanges for store credit within a reasonable time frame of you receiving the garment.  The return mailing costs must be covered by you and once we receive the item you will be contacted with a code of equal value to the garment (minus all shipping costs) for you to use on our website.

For $25 we can exchange the garment in a different size or make slight alterations (see Alteration below).

To initiate an exchange please email beesandbonescollection@gmail.com

Returns

If there is an error or fault in the clothing or fabric then you can send the garment back to us and we will refund you. We must be contacted as soon as possible within a week of your order being delivered otherwise we can’t be responsible for the condition of the garment.

Please send us an email explaining the issue with photos and we can go from there. 

Alterations

If you receive your garment and the fit or length is not to your liking we offer alterations for a fee of $25. Shipping costs must be covered by you.

If the garment you ordered was made with custom measurements we will do our best to make accurate fit and sizing decisions based on those measurements. If you require alterations on that item, it may cost you $25 alteration fee. We will determine if the garment was sewn accurately to your sizing request or not to make that decision. Please use the Alteration Fee item in the shop to pay for your alteration and shipping fees.

Custom Sizing

Garments that are Made To Order have the flexibility to be made with your custom measurements. Please select ‘Custom Sizing’ in the drop down menu and and fill out your measurements as accurately as you can. You can use a soft tape measure or a string and ruler and measure your body or a similar shaped garment that you own and like how it fits your body. Clarify if it’s your body or a garment that you are measuring.

Custom sizing does not have any added costs but if you’d like to add a lot of length to a dress or top we will ask you to purchase the Add Length item in the shop to cover fabric costs associated with adding length.

Re-ordering a custom sized garment does not ensure it will fit exactly like the first one you ordered because we are free-drafting based off measurements and will not be saving that pattern. To be as accurate as possible, measure your custom sized garment and send us those measurements too!

For all other questions or concerns contact us at beesandbonescollection@gmail.com